Processing time: (It is not a shipping time.)

We have two options:

Normal processing time: This time depends on the product which is 3-10 days

Priority Order Next Working Days: This time depends on the product
Candles: are the next day
Sand Ceremony Sets and another: 3-5 working days.

When you choose the:
Priority Order Next Working Days for an extra cost.
This means that we will prioritize your order and complete them before any other orders.

Shipping Ireland and Northern Ireland actually standard An Post 3-5 business days fees 7.5€.

Payment is to be made in Euro.
Payment can be made in the following ways:

Online Payment – by Stripe using our on-line payment system with your Credit/Debit card.
NOTE!Stripe is a technology company.Its software allows individuals and businesses to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems.

Online Payment – by PayPal using our on-line payment system with your Credit/Debit card.
NOTE! You don’t need to have or to sign up for PayPal account. Just check out as the guest when you’re redirected to PayPal’s payment page. Guest section is just on the right side of the PayPal’s payment page.

Time for delivery:

We ship using AnPost which usually can take 3-5 business days. Please allow a MINIMUM of 7-10 business days from the clearing of payment for your items to be handmade and then shipped.

Athenry Candles cannot control the delivery time of parcels sent out with An Post.

The term “personal data” means any information relating to a living person who is identified or identifiable (such a person is referred to as a “data subject”).

We collect the personal data you provide to us during the registration and order checkout processes and any further personal data you provide to update your registration details from time to time. This personal data includes:

* your contact/billing details (name, address, email address, telephone numbers)

* your shipping contact details (name, address, telephone numbers), occasionally this can be a third-party gift recipient

* personalised text/images that you provide if related to a custom made item (e.g. a personalised gift)

* your order greeting message. * payment details (credit/debit card details are not stored by us and are passed directly on to our payments company PayPal, and Stripe Payments for immediate processing.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this agree that access to and use of this site is subject to the following terms and conditions and other applicable law. if you do not agree to these terms and conditions, please do not use this site.

You have the right to object to us processing your personal data for direct marketing and also to processing which is carried out for the purposes of our legitimate interests. For more information, see the below Notice.

Change to Data Protection & GDPR

The law in relation to data protection is changing with effect from 25th May 2018. This Privacy Notice has been updated for new guests registering with effect from April 2018 to reflect your new rights and for existing customers to update how we process your personal data. Read through this to fully understand the basis upon which we collect, use and store your personal data and to whom it is disclosed. You may wish also to read our Cookie Policy.

athenry-candles.ie will always keep your data safe and comply with applicable data protection legislation. This Notice will continue to evolve as we implement procedures to access & download your personal data automatically, etc.

Our Details:

athenry-candles.ie

Rathbane Caltra

Co. Galway

 The above lists the Owner, and Operator (within the meaning of data protection laws applicable) of this website. References in this notice to “we” or “us” are to the above.

 What personal date we collect:

 The term “personal data” means any information relating to a living person who is identified or identifiable (such a person is referred to as a “data subject”).

We collect the personal data you provide to us during the registration and order checkout processes and any further personal data you provide to update your registration details from time to time. This personal data includes:

* your contact/billing details (name, address, email address, telephone numbers)

* your shipping contact details (name, address, telephone numbers), occasionally this can be a third-party gift recipient

* personalised text/images that you provide if related to a custom made item (e.g. a personalised gift)

* your order greeting message. * payment details (credit/debit card details are not stored by us and are passed directly on to our payments company PayPal, and Stripe Payments for immediate processing.

The purpose for which we hold your information:

 We process your Personal Data for the following purposes:

* To fulfil your order (i.e. to facilitate the provision of ordered goods and services)

* To contact you or your recipient if required in connection with your order or to respond to any communications you might send to us;

* To administer our website.

* To communicate to you information about new products/services and special offers we think you will find valuable.

* So you can keep a history of the products you have ordered from us.

 In addition, we use your personal data:

 * So you can track deliveries.

* So you can keep a history of the order information and products you have ordered from us.

Legal basis for us using your personal data:

 The lawful grounds for processing your personal data are:

* To fulfil your order and provide the services you request (performance of contract).

* To send you marketing communications (after obtaining your consent).

* To better understand our customer base and improve our service offering (our legitimate interest to do so, having taken into account whether your interests and fundamental rights and freedoms are overridden by this type of processing).

All the personal data we process is processed by our staff in the Ireland however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.

How long we keep your personal data for:

 We will not keep your personal data for any purpose for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.

We will retain the personal data you provided on registering an account on our website so long as that account remains in existence. If you tell us, at any time, that you no longer want to have an account, then we will delete your personal data from our records.

In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed.

Who we share your personal data with:

 For the purposes set out above, we may also provide your personal data to our suppliers and processors who perform certain business services for us. We share your personal data with third parties who:

* Deliver orders (i.e. we disclose your contact details to the shipping companies so they can deliver)

* Gift Recipient (we disclose the sender’s contact details so the recipient knows who the sender is, see “Disclosure of Sender” section below)

* Facilitate the storage of enquiry email (support tickets)

* Store and generate personalised artwork imagery.

* Process payment (i.e. our Payments Processors such as Stripe Payments & PayPal)

* Our Website (product photo), Facebook, Instagram to advertising

* Capture feedback reviews

In addition, we may disclose your personal data:

* if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other companies and organisations for the purposes of fraud protection; and

* to successors in title or replacement operators of all or part of our respective businesses.

 How we contact you:

 If we have your consent, we may contact you by post, e-mail, SMS text messages, telephone or other means including other electronic means such as Facebook and social media applications, and only using such contact details as you provide to us from time to time.

If you no longer wish to receive such or certain communications, you can let us know by contacting us using one of the email addresses here. You may also update your preferred contact details from your account preferences after logging on to the website.

 Making a request:

 We are required by law to act on requests and provide information free of charge, except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

 Contacting us:

 If you need to contact us for any reason (including to exercise any of your rights in relation to data protection as set out above) please send us your request using the details info@athenry-candles.ie or kalmanne.edit@gmail.com

 Disclosure of Sender:

 When your order is shipped directly to a third party (i.e. the gift recipient), the Company may provide the recipient with contact details of sender (name, address & telephone). In the event the sender wishes to remain anonymous and requests same, the Company may remove this information from the parcel however in all cases will divulge sender’s contact details should the recipient request such information. This is to avoid nuisance correspondence and allows the recipient to decide whether they wish to keep the order.

Changes to this notice:

 Any changes to this Privacy Notice will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Notice, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

This is the Cookie Policy for Athenry Candles, accessible from https://athenry-candles.ie/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: info@athenry-candles.ie
• By visiting this link:  https://athenry-candles.ie/contact-us/
• Phone: +(353) 87 627 8694

Welcome to Athenry Candles

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Ordering

Browse the website and select the items that you would like to order. All the items you select will be placed in your shopping cart which will calculate your total order and postage costs after you have filled your shipping information in and have chosen the delivery method. Please complete all your details including your name, address, email address, delivery and payment details on our secure on-line order form.

For ALL orders, please include a MOBILE telephone contact number and email in case we need to contact you to confirm your details.

Payment

Payment is to be made in Euro.
Payment can be made in the following ways:

Online Payment – by Stripe using our on-line payment system with your Credit/Debit card.
NOTE!Stripe is a technology company.Its software allows individuals and businesses to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems.

Online Payment – by PayPal using our on-line payment system with your Credit/Debit card.
NOTE! You don’t need to have or to sign up for PayPal account. Just check out as the guest when you’re redirected to PayPal’s payment page. Guest section is just on the right side of the PayPal’s payment page.

Colour Accuracy

All colours indicated on our website are as accurate as we can make them, however we cannot guarantee the accuracy of colour reproduction on other systems and monitors.

Wrapping

We wrap our candles in cellophane and tie it with a ribbon at the top.

Returns Policy

If you have any issues with your order PLEASE contact us as soon as possible so that we can resolve it! Please email, if you can’t reach by phone as we work in noise and very often we don’t hear the telephone ringing.

RETURNS AND EXCHANGES MUST BE MADE WITHIN 3 DAYS OF RECEIVING ITEM. BUYER pays return shipping costs (to return to us and reship new item).

On occasion we make an error, please let us know as soon as you get your order so it can be fixed! After 3 days we assume all is well and there are no errors, etc. and the buyer will be responsible for replacement items and shipping.

Non-Personalised Items Return Policy:

We offer an exchange or store discount for purchase price only, for the items incorrect due to an error or faulty.

If for any reason you wish to return or exchange the item, please return it to us within 7 days of item is received. All we ask is that you return it in its original condition (unused). Please contact us by email to arrange refund/exchange. You will be given a Return Number (RN), which you must include with your returned parcel. This helps us to proceed orders quicker and we cannot accept responsibility for parcels returned without a RN. Your refund will be in the form of the original method of payment. Postage charges will be refunded if goods are found to be faulty or not what you ordered.

Personalised Items Return Policy:

ALL PERSONALISED SALES ARE FINAL as they are made just for YOU! All personalized items are NONrefundable and NONreturnable.
The customer is responsible for all spelling mistakes, which have taken place during the ordering online form process. This includes custom color items as well! The buyer is responsible for shipping and proof of delivery on all returns, therefore, for your protection, we strongly suggest that you fully insure the package you are returning, so that you could provide the proof of delivery if necessary. If you cannot provide proof of delivery, you will not receive a refund for that return.

We take responsibility for all mistake, which has been made during the product manufacturing process.

Order Cancellation Policy:

If an order needs to be cancelled PLEASE contact us 24hours of purchase, and a cancellation fee (15%) will be charged!

We do NOT cancel orders after 2 days.

If you purchase from “Athenry Candles”, we assume that you have READ and AGREE the Terms and Conditions.

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How we use collected information

Athenry-Candles collects and uses Users personal information for the following purposes:

• To improve customer service
  Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions
  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Athenry-Candles has the discretion to update this privacy policy at any time. When we do, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Athenry-Candles

Caislean Rí, Athenry, Co. Galway, Ireland

+353876278694

athenrycandles@gmail.com